Shipping policy

Shipping Policy

Thank you for shopping at Sozu Model Cars. This Shipping Policy explains our processing times, shipping methods, international shipping terms, and procedures for delivery problems.

Order Processing

Unless a different processing time is stated on the product page, orders are generally shipped within five business days after payment and any required verification have been completed. Business days are Monday through Friday, excluding applicable public holidays at the fulfillment location. Processing time is separate from carrier transit time.

Certain products may require additional processing, including preorder or special-order products, products sourced from Japan, limited-production products, oversized, fragile, or high-value products, and products requiring additional inspection or customs documentation. Any materially different processing period will normally be disclosed on the product page or in the order confirmation.

Shipping Origin

Most products are shipped from our fulfillment location in Japan. A different shipping origin will be disclosed on the product page when applicable. Products identified as “In Stock in USA” will normally ship from a United States fulfillment location. An order containing products from different locations may arrive in separate packages.

Shipping Destinations and Rates

We ship within the United States and to selected international destinations. Available destinations, shipping options, and shipping charges are displayed during checkout.

Shipping charges may be based on destination, product weight and dimensions, number of packages, shipping origin, product value, selected service, and insurance or signature requirements.

Delivery Estimates

Delivery dates and transit times shown on the website, at checkout, or in a shipping confirmation are estimates unless expressly identified as guaranteed. Delays may occur because of carrier operations, customs processing, weather, holidays, transportation disruptions, remote destinations, or circumstances outside our reasonable control.

Tracking

When tracking is available, tracking information will be sent after the order is fulfilled. Tracking activity may take additional time to appear after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Additional carrier charges, return postage, or reshipping costs resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer to the extent permitted by law.

International Orders, Duties, and Taxes

For shipments to the United States, applicable import duties, taxes, and related customs-clearance charges are covered by Sozu Model Cars when stated at checkout. No additional payment for those covered charges is required beyond the checkout price.

For shipments to other countries, import duties, taxes, VAT, customs-clearance fees, brokerage charges, and other related charges are not covered by Sozu Model Cars unless expressly collected at checkout. When not collected at checkout, these charges must be paid by the recipient if applicable.

Customers are responsible for confirming that ordered products may lawfully be imported into the destination country. Sozu Model Cars is not responsible for customs delays or restrictions outside our reasonable control.

Separate Shipments

Items in one order may ship separately because of different fulfillment locations, availability, package-size requirements, or carrier restrictions. Separate tracking numbers may be provided.

Lost, Delayed, or Damaged Packages

If a package appears lost, is materially delayed, or arrives damaged, contact us promptly at support@sozumodelcars.com and include your order number, tracking number, and relevant photographs or supporting information.

For visible shipping damage, retain the product, original product packaging, outer shipping box, shipping label, and all packing materials while the carrier claim or return request is reviewed. Do not discard packaging or return an item until written instructions are provided.

Delivery Confirmation

A carrier delivery scan, signature record, photograph, or other carrier evidence may be used to confirm delivery. If tracking shows delivery but the package cannot be located, check the delivery area, household members, neighbors, building management, and the carrier before contacting us.

Returns

Shipping-related returns and refunds are governed by our Return and Refund Policy. Unauthorized returns may be refused. Original shipping charges are generally non-refundable unless the issue results from our error or applicable law requires otherwise.